SHIPPING & RETURNS

Most of our pieces are made to order and finished by hand

Please allow 2 to 3 weeks for production before shipment if the item is not in stock on our website

Ready-to-ship items are usually dispatched within 2 to 5 business days.

If your order includes both made-to-order and in-stock pieces, the full order will ship together once all items are completed.

We are not able to split shipments at this time.

All domestic orders ship via UPS

International orders ship via DHL.

International customers are responsible for any duties, taxes, or import fees

These charges are not included in the shipping rate and will be billed separately by the carrier.

Once your order has shipped, you will receive a confirmation email with tracking details.

We accept returns on domestic orders within 10 days of delivery for store credit only

Items must be returned unworn, in original condition and packaging

We do not offer refunds.

International orders, custom pieces, and any items marked final sale are not eligible for return.

To begin a return, please email support@belenkrol.com with your order number

If the return is approved, we will provide instructions and a return authorization

Items must be shipped within 3 days of receiving authorization.

Customers are responsible for return shipping

Store credit will be issued once the return is received and inspected.

We reserve the right to reject returns that are late, worn, or improperly packaged.

If you purchased a Belén Kröl piece from a stockist or third-party retailer, please reach out to them directly regarding your order.

For any questions, please contact support@belenkrol.com.